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How can I order?

Where can I fill in a discount code?

Do I need an account?

I’ve forgotten my username or password.

How can i change my account details?

Can I change or cancel my order?

What are the delivery times?

What are the delivery costs?

Can I track my order?

How will my order be delivered?

In which countries can I receive my order?

What are the payment methods?

How can I exchange and return?

What are the technical settings?

Special offers and exceptions

How can I contact you?



How can I order?
Orders at WE Fashion can be placed in a few simple steps. You don’t need an account to order but it is advised to create an account. Go to 'Account' at the upper right corner of the page. Click on ‘Register here’. You can then fill in your data to create your own profile.

Step 1
Click on ‘Add to cart’ at the desired item. The item is now placed in your shopping bag. You can now continue shopping or complete your order.

Step 2
If you want to complete your order, click on ‘shopping bag’ at the top of the screen and then ‘to the checkout’.

Step 3
Check the data of your order in your shopping bag. You can also change the amount of items here. You can do this by changing the number next to the image of the item and then clicking on ‘refresh’ at the bottom of the items overview. If you have a discount code you can fill it in at the the bottom right of the items overview.

Step 4
Next click on ‘To the register’.
Step 5
If you’re not logged in you can do that in the next screen. You can also create an account by registering or even order without creating an account.

Step 6
You can now fill in or change your address data. When everything is filled in correctly click on ‘next’.

Step 7
Now choose a delivery method. With PostNL home delivery the order will be delivered by the post man at the indicated delivery address. If you choose for PostNL service point, you can choose a service point and pick up the order at a moment in time which suits you. Now accept the terms and conditions and click on ‘pay now’.

Step 8
In the next screen you can choose 1 of 3 payment methods. Fill in the required data and click on ‘pay’.

Your order is now placed and you will receive a delivery confirmation by email


Where can I fill in a discount code?
If you’ve received a discount code you can use it in your shopping bag. Directly beneath the article overview you can fill in the code in the input field, next click on ‘ok’ and the discount will automatically be calculated.
Discount codes are often given to our newsletter readers. So subscribe to the newsletter and stay in touch.

Do I need an account?
You don’t need an account to be able to order at WE Fashion. But it is advised to create an account. To do this go to ‘Account’ in the upper right corner of the page. Then click on ‘register here!’ After this you can fill in your details to create your own account.

I’ve lost my username or password.
Go to ‘account’ in the upper right corner and click ‘forgot your password or username?’.

Username
If you’ve forgotten your username than click on ‘forgot your username?’ below the input fields. Now you can fill in your first and last name and email address and click ‘submit’. Your username has been sent to you by email.

Password
Have you forgotten your password then you need to fill in your username first and last name and click ‘submit’. Within a few minutes you’ll receive an email which contains a personal link. Click this link to create a new password.

Forgotten both username and password
Have you forgotten bot username and password you can get request both. First request your username, you will need this to request the password afterwards.

How can I change my details?
After you’ve logged into your account at the top left of the page , you can alter your personal details yourself (including your email address, creditcard details and password). You can also fill in or change multiple billing and shipping addresses.

Can I change my order or cancel it?
Because we guarantee fast deliveries many of our processes are automated. These processes can not be interrupted or changed in any way. Wait until you receive your order and simply return the items within 14 days following the steps on the packing slip.

What are the delivery times?
If you place your order before 20:00 on workdays, it will be delivered the next day. If you order in the weekend your order will be delivered on Tuesday. Despite of our utmost care for the right delivery times it could occur that an order will be delivered a day later than expected. For instance during Sale or other big promotions.



What are the delivery costs?
Your order (in case everything is in stock) will be delivered within 1 workday by our partner PostNL. We will pay the bulk of the transport and insurance costs. This way you only have to pay €4 of delivery costs. If you order for €75 or more you don’t have to pay any delivery costs at all and your order will be delivered for free.

Can I track my order?
After placing your order you’ll receive a Track&Trace email with which you can track the status of your order. This is the same for both PostNL home delivery delivery and delivery at a PostNL service point.

How will my order be delivered?
You can have your order delivered in 2 ways.

PostNL home delivery
Shipment with PostNL home delivery will be delivered at you delivery address. Should you miss the postman at the first delivery attempt, he will leave a notice with a 'Not at home code' on it. With this code you can go to the website www.postnl.nl/ontvangen and plan a new delivery attempt when it suits you!
You can also choose to have your parcel delivered at the neighbours or a PostNL servicepoint.
If you choose for a Service Point, your order will be held there for a maximum of 3 weeks.

PostNL service point
You can have your order delivered at one of the many PostNL service points. At the moment you place your order you can pick the service point where you want to have your order delivered. At that time you will already see the opening hours of the service point. After delivery the service point will hold your order for a maximum of 3 weeks. Note, with delivery at a PostNL service point you will not get a notice when the order is delivered there. You can check this with the Track & Trace information.

In which countries can I receive my order?
At the moment we only deliver at Dutch post addresses. Soon our orders can also be delivered in other countries such as Germany, Belgium and France.

What are the payment methods?
At WE Fashion you can pay using one of the following payment methods:

Via creditcard (Visa, MasterCard en American Express)
You can safely enter your credit card data via our secure SSL procedure and, together with your credit card organisation, we will ensure proper handling. We accept: Euro/Mastercard, Visa and American Express. To protect your credit card data, your complete data will be sent coded via SSL servers, which secure them against access from third parties. In general, the following regulation applies to all payments by credit card: Upon improper use of a credit card by an unlawful person you can lodge an objection with your credit card company. The amount will be refunded in the event of improper use. Most credit card companies either incur all expenses or limit the liability to an uninsured risk of no more than €50.

Via iDEAL
Using this payment method, you can directly settle the payment with your own bank during the order process. You pay with your trusted Internet banking environment, based on the specific security methods of your own bank.

Via payment after delivery
You can choose to pay your order after delivery using the enclosed bill. In that case you have to make sure the total amount of the goods you decide to purchase, including possible delivery costs, will have to be paid within 8 days. The amount has to be paid to bank account 66.40.86.888 in the name of ‘ICMO inzake WE’ in Amsterdam indicating your order number. Even if you decide to return all the items, the delivery costs still have to be paid within 8 days. Note: you will not receive a bank transfer slip but you have to transfer the amount yourself.

Why can't I pay with the payment method: payment after delivery?
WE outsourced the payment method, payment after delivery, to the financial institution ICMO. ICMO can reject customers for this specific payment method. The reason why you can't pay with 'payment after delivery' can depend on the fact that the maximum expenditure, possibly spread over different orders, is reached (max 250 euro) or because you haven't passed ICMO's credit check. Based on a number of variables ICMO calculates a score, based on this score it is determined if you can choose this payment method. There is not one specific reason why you may not pass the credit check. Would you still prefer to pay with 'payment after delivery' we ask you to use the payment method iDEAL one time. After you placed the order please give us your order number and request to use 'payment after delivery', you can call or email our customer service with this information. We'll make sure that after maximum 14 days it is possible to use 'payment after delivery' for your next orders.

How can I exchange and return?

Returning normal deliveries
When an item doesn’t fit or if you are dissatisfied, you can easily return all unworn items for free. You can do this by filling in the provided return label and sending it back, together with the items within 14 days. After the items and the return label are received by us the amount for the items will automatically refunded. This can take up to maximum 30 days but is usually done within 1 week.

Returning by post can be done by handing in the package at the post office. Don’t forget to add the return label and placing the sticker on the package. Safe the proof of send you will get until the whole process of returns and refunds has been ended.

Returning by PostNL service point can be done by handing over the package at the service point and mentioning it is a return for WE Fashion. Don’t forget to add the return label and placing the sticker on the package.

The return address (also stated on the return sticker) is:
WE Fashion
Antwoordnummer 9501
4530 RW Terneuzen

Note: the delivered goods may only be used for inspection - as customary when trying them on in a shop - and must be returned with the original tag. We retain the right to demand compensation if the item loses value due to use. Your return will automatically be processed, you will not get a notice from this.

Returning faulty items
If, despite our careful quality controls and high quality standards, you have reason to return the products after use (i.e. production errors), return them to us. Should you no longer have the return, please send at least your name, address and order number (you can find this in the order confirmation email or ask our customer service) together with the return. We will process the return as soon as possible and give you notice of it.

Returns can be sent to the following address:
WE Fashion
o.v.v. webshop retouren
Antwoordnummer 9501
4530 RW Terneuzen

Exchanging
Sadly it is not possible to exchange items for a different size or colour for free. Do you want the item in a different size or colour you can do that by returning the wrong items and ordering the items you want.

What are the technical settings?

Browser settings
Browser versions Internet Explorer 7.0 or higher are needed to guarantee a proper display and functionality of the webshop. For an optimal page display, the browser should be set to activate Java, JavaScript and Flash. The ‘Accept cookies’ function must be selected in order to place products in the shopping cart.

Screen resolution
In order to be able to view the WE Fashion shop properly, the screen should be set to a resolution of at least 800 x 600 pixels; a resolution of 1,024 x 768 pixels is optimal.

Cookie settings
The following are tips in setting the most common browsers for the use of cookies. Further instructions can be found in your software manual or on the website of the browser manufacturer, Internet Explorer 7.0 for Windows:

Internet Explorer 7.0 for Windows
- Click on the function ‘Extra’ on the top menu bar
- Choose ‘Internet options’ on the submenu and then go to the item ‘Security’.
- Set the scroll bar to Normal. Confirm at the end with OK.

If you only want to allow the creation of cookies for certain web pages, in this case for the WE Fashion on-line shop, proceed as follows:
- Choose the function ‘Extra’ on the top menu bar
- Click on ‘Internet options’ on the menu that appears and go to the item ‘Security’.
- Leave the scroll bar on the Security menu and click on the bottommost part ‘Websites’ on the ‘Update’ button.
- Then enter www.wefashion.com and choose the option ‘Allow’. Then reconfirm with OK.

Special offers and exceptions
How can discounts between a WE Store and the online shop differ? Normally speaking, the same suggested retail prices apply for products in the online shop and the physical stores. Differences may appear with discounts, since the online shop and the physical stores receive deliveries from different warehouses. To acquire a good order stock, some products are reduced differently.
The valid price is always the price that is indicated in the shop concerned.

How can I contact you?
You can contact us with remarks or questions about orders, deliveries or other issues.

Telephone: 00800 – 933 27 446
This number is free from a landline, with exception of Tele2 users.

Email: contact@wefashion.com

We are accessible on Monday through Friday between 9 am and 6 pm.